Effective date: [publication date]
This document constitutes the official public offer of the Sweet Note online store to enter into a distance retail sale agreement for goods.
By placing an order on the website, the Customer confirms that they have read this Offer, fully accept its terms, and enter into an agreement with the Seller.
1. General provisions
The seller of the goods offered in the Sweet Note online store is:
- Seller
- David Patsatsia (დავით ფაცაცია)
- Status
- [Individual entrepreneur / legal entity]
- Identification code
- [to be specified]
- Address
- 6 Niko Ketskhoveli Street, Tbilisi, Georgia
A Customer is any individual or legal entity that places an order through the Sweet Note website.
Placing an order and confirming acceptance of this Offer constitutes its full and unconditional acceptance and creates a retail sale agreement between the Customer and the Seller.
2. Products and prices
The Sweet Note online store offers sweets and related goods available for order.
All prices are stated in Georgian lari (₾).
Before an order is confirmed, the Seller may change:
- The price of a product;
- The amount of a discount;
- Product availability;
- The product range.
If an obvious technical error in a product’s price, availability, or description is discovered after an order is placed, the Seller will promptly contact the Customer to agree on the next steps. If no agreement is reached, the order may be cancelled and all amounts paid will be refunded in full.
3. Placing an order
To place an order, the Customer must provide the information required to fulfil it.
Required information
- First and last name;
- Phone number;
- Email address;
- Delivery address;
- Other information required for delivery and fulfilment.
The Seller may clarify
- The contents of the order;
- The delivery address;
- The price;
- The delivery date;
- The selected payment method.
The minimum order amount is 40 ₾.
4. Delivery
Delivery is available only within Tbilisi and is carried out through an engaged delivery service.
Delivery times
- Orders placed before 18:00 are delivered on the next business day.
- Orders placed after 18:00 are delivered after one intervening business day.
- Delivery is not available on Sundays.
Selecting a date
- A specific available delivery date;
- The “As soon as possible” option.
Selecting “As soon as possible” means delivery on the nearest available business day under the current schedule.
Any delivery charge is displayed during checkout before the purchase is confirmed.
5. Order cancellation
The Customer may cancel an order by contacting the Seller by phone at 511 240 885.
- An order placed before 18:00 may be cancelled until 18:00 on the same day;
- An order placed after 18:00 may be cancelled until 18:00 on the following day.
Once an order has entered preparation or has been transferred to the delivery service, cancellation is possible only by agreement with the Seller and may take into account the costs actually incurred, where permitted by Georgian law.
6. Payment
The following payment methods are available in the online store:
- Cash on delivery, where this method is available;
- Bank card through Bank of Georgia;
- Bank card through TBC Bank.
When paying by bank card, the Customer is automatically redirected to the secure payment page of the relevant bank.
Sweet Note does not receive or store users’ full bank card details. All payments are processed directly by the banks through secure communication channels.
Where a paid order is cancelled, a product is unavailable, the Seller has made an error, or another refund case is provided by law, funds are returned under the rules of the bank and payment system to the original payment method, unless the parties agree otherwise or the law requires a different procedure.
7. Product returns and claims
Sweets are classified as food products.
Goods of proper quality delivered to the Customer, particularly where the packaging has been opened or where sanitary and hygiene rules prevent return, cannot be returned or exchanged unless Georgian law provides otherwise.
This rule does not limit the Customer’s rights where:
- A different product was delivered;
- Items are missing;
- A product was damaged before delivery to the Customer;
- A product has expired;
- A product does not match its description;
- Another defect for which the Seller is responsible is found.
When making a claim, provide
- The order number;
- A description of the problem;
- Photographs of the product, where available.
After reviewing the claim, the Seller will propose a lawful remedy, including replacement, a refund, or another solution available under the law.
8. Liability of the parties
The Seller is responsible for performing its obligations in accordance with Georgian law.
The Customer is responsible for:
- The accuracy of the information provided;
- The correctness of the delivery address;
- Being able to receive the order at the specified address and through the supplied contact phone number.
9. Governing law
All relations between the Seller and the Customer are governed by Georgian law.
If a disagreement arises, the parties will seek to resolve it through negotiation.
If no agreement can be reached, the dispute will be considered under the procedure established by the applicable laws of Georgia.
